Refund Policy

At Therapy Central, we strive to provide the highest quality mental health services to our clients. We understand that there may be situations where a refund is necessary. Please review our refund policy below:

1. Cancellation and Refunds for Scheduled Appointments:

- If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. We will be happy to accommodate your request and reschedule your appointment.

- If you cancel or reschedule less than 24 hours before your appointment, a cancellation fee may apply.

2. No Refunds for Completed Sessions:

- Once a therapy session has been completed, we are unable to provide a refund for that session.

- We believe in the value of our services and the expertise of our therapists. If you are unsatisfied with your session, please let us know, and we will work with you to address any concerns.

3. Refunds for Unused Packages:

- If you have purchased a package of therapy sessions and have not used all of them, you may be eligible for a refund of the unused sessions.

- Refunds for unused sessions will be prorated based on the number of sessions remaining in the package.

- Processing fees may apply for refunds.

4. Refunds for Online Programs or Courses:

- If you have purchased an online program or course from Therapy Central, refunds may be available within a specified timeframe.

- Please refer to the specific refund policy provided with the program or course for more details.

5. Requesting a Refund:

- To request a refund, please contact our clinic directly and provide the necessary details of your purchase.

- Refund requests will be processed within a reasonable time-frame, and the refund amount will be credited back to the original form of payment.

Please note that our refund policy may be subject to change. We encourage you to review the policy periodically for any updates. If you have any questions or concerns regarding our refund policy, please feel free to contact us.